Returns & Refund Policy
CANCELLATIONS
Cancellation is applicable only before the shipping of the item. An order can not be cancelled if the order has already been shipped. However, returns will still be applicable according to our policies.
RETURNS
We want to provide every customer with a great experience. We’ve designed our policies to be friendly to our customers and sustainable for us. The return window lasts 15 days starting the date of delivery. If 15 days have gone by since the order’s delivery, we wouldn’t be able to offer you a refund or exchange. For an order to be eligible for a return, the product(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can’t be refunded. To initiate the return, you will have to drop a request at info@gemmeris.com or contact us using our phone number +91-9876655024 (also available on WhatsApp)
Return can only be initiated only once against a single order. We have the sole discretion to approve OR reject your return request.
EXCHANGE OR REFUND
We usually arrange a return pickup for the order. In a case where the return pickup can not be initiated, we ask you to ship the product to one of our locations. If you are shipping the order on your own, we will credit your gemmeris account with up to ₹100. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon returning, you will have two options —
EXCHANGE:
You can notify us about the exchange product which can be selected from our website. In case of difference in pricing —
If the original product is priced lower than the exchanged product: we will ask for the balance payment, payable through a link that we will share during the process.
If the original product is priced higher than the exchanged product: we will refund the balance amount in the form of store credits.
REFUND:
You can get a refund in the form of store credits. Store credits can be used to make future purchases at gemmeris.
If the order is complete (meaning delivered), a refund through original mode is not possible. Only unprocessed orders (cancelled before shipping) can be refunded through the original method. This is because there’s a lot of costs involved while processing an order, and we still want to sustainably keep offering one free return/exchange on every order.
We do not charge any fee on return shipping OR return handling fee from the customer.
WHERE RETURNS ARE NOT APPLICABLE ?
Some products are not eligible for refunds or exchanges. These include
- Any other products that are marked as non-returnable, mentioned on the product page.
- Products with obvious signs of usage.
- Shipping cost, if ever charged.
- Order placed using store credits/gift cards.
Return eligibility of the product is also mentioned on every product’s page. In case a non-returnable product arrives damaged, we only replace the said product. You will need to raise a request at info@gemmeris.com . Please make sure to include pictures.