Once you have placed your order, we will send you a confirmation email & SMS to track the status of your order.

Once your order is shipped we will send you another email & SMS along with the link to track your order.

Or, you can track the status of your order from your “Order History” section on your “Account” page on the website.

You can also use “Track Order” page on the website, and then track the track by providing necessary details.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via “Contact Us” form.

We provide Cash On Delivery (COD) facility on all our products at no extra cost.

You can also purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Yes, we do accept returns subject to fulfilment of the following conditions:

– The return or exchange request is made within 15 days of delivery.
– For more details visit our “Return Policy” page, all the terms & conditions are mentioned there.

To request for a return, please reach out to support by submitting your request via “contact us” form or you can also raise a return request by using following contact information:
Email: info@gemmeris.com
Phone: +91-9876655024 (also available on WhatsApp)

We offer all India free delivery for all products on our website at no extra cost.

For more details contact us using “contact-us” form, or you can also contact us using following contact information:
Email: info@gemmeris.com
Phone: +91-9876655024 (also on WhatsApp)

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once your order is shipped, it usually takes 3 to 5 working days for order to be delivered on your door step.

If you wish to cancel your order, you can send an email or call customer support.
Email: info@gemmeris.com
Phone: +91-9876655024 (also on WhatsApp)

You can also raise a cancel order request, by using “contact-us” form available on our website.

Once your order has been shipped, you will receive an email and a Text SMS with details of the order. You can track the shipment by clicking on the link provided in the email & SMS.

You can also track order by using “Track Order” page available on our website.

Payment by the COD option is easy. Just follow these simple steps:
In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the ‘COMPLETE PURCHASE’ button.
Once the approval is done, your order will be dispatched.
Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.